Frequently Asked Questions
Authenticity & Certifications
Are your gemstones natural and authentic?
Yes. All gemstones sold at RehmatGems are 100% natural and untreated unless explicitly stated in the product description. We source directly from trusted suppliers and provide full transparency on each listing.
Do your gemstones come with a certificate?
Select gemstones come with third-party gemological certificates (e.g., GIA, IGI, or equivalent). Certification details are mentioned on individual product pages. You may also contact us to request certification for specific stones.
How do I know the gemstone details are accurate?
Each listing includes verified specifications such as carat weight, dimensions, color grade, clarity, and origin. We photograph every stone individually so what you see is exactly what you receive.
Ordering & Payment
What currencies and payment methods do you accept?
We accept all major credit and debit cards, and other payment methods available at checkout. All prices are displayed in USD.
Can I request a custom order or a specific gemstone?
Yes. Please reach out via our Contact Us page with your requirements — carat weight, shape, color, and budget — and we will do our best to source it for you.
Shipping
Do you ship internationally?
Yes, we ship worldwide via registered couriers with tracking. Please refer to our Shipping Policy for full details on delivery timelines and charges.
How long does delivery take?
Domestic orders typically arrive within 5–7 business days. International orders may take 10–21 business days depending on the destination and customs clearance.
Is my order insured during shipping?
All orders are carefully packed and shipped via registered, trackable couriers. Please contact us immediately if your order arrives damaged.
Returns & Refunds
What is your return policy?
We offer a 14-day return policy from the date of delivery. Items must be returned in their original condition and packaging. Please review our full Refund Policy for eligibility and process.
How do I initiate a return?
Contact us via our Contact Us page within 14 days of receiving your order. Include your order number and reason for return, and we will guide you through the process.
Gemstone Care
How should I store my gemstones?
Store gemstones individually in soft pouches or a lined jewellery box to prevent scratching. Keep them away from direct sunlight, heat, and moisture.
How do I clean my gemstones?
Most gemstones can be gently cleaned with a soft, damp cloth. Avoid ultrasonic cleaners and harsh chemicals unless the stone is confirmed to be suitable. When in doubt, consult a professional jeweller.
Contact & Support
How can I reach RehmatGems?
You can contact us through our Contact Us page. We aim to respond to all enquiries within 1–2 business days.
